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Privacy Policy

This Privacy Policy explains how Exchange XMR may collect, use, store, and protect personal data when you visit exchange-xmr.com, contact us, or interact with the website.

We aim to apply privacy principles broadly aligned with internationally recognized data protection standards, including transparency, data minimization, purpose limitation, and reasonable security safeguards.

Scope

This Privacy Policy applies to the exchange-xmr.com website and related communications associated with this domain.

It does not automatically apply to third-party websites, exchange providers, wallet applications, blockchain networks, or external services that may be referenced, linked, embedded, or integrated. Those services operate under their own terms and privacy policies.

Information We May Collect

Depending on how you use the site, we may collect the following categories of information:

Information You Provide Voluntarily

You may provide information if you contact us directly, including:

  • name or alias
  • email address
  • message content
  • any information you choose to include in your enquiry

Please do not send private keys, seed phrases, passwords, or unnecessary sensitive financial information.

Technical and Usage Information

When you access the website, certain technical information may be processed automatically, such as:

  • IP address
  • browser type and version
  • device type
  • operating system
  • referring URLs
  • pages visited
  • date and time of access
  • general interaction and performance data

This data may be collected through server logs, analytics tools, cookies, and similar technologies.

Compliance-Related Information

If we receive a compliance-related request, abuse report, or legal inquiry, we may process relevant information necessary to review and respond to that matter.

How We Use Information

We may use information for the following purposes:

  • to operate and maintain the website
  • to respond to enquiries
  • to improve content, usability, and performance
  • to monitor security and prevent abuse
  • to comply with legal obligations
  • to enforce our policies and protect our rights

We do not claim to sell personal data in the ordinary course of operating this site.

Legal Bases for Processing

Where applicable under laws such as the GDPR or similar privacy regimes, our legal bases may include:

  • your consent
  • our legitimate interests in operating, securing, and improving the website
  • compliance with legal obligations
  • steps taken at your request before providing support or responding to an enquiry

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, security, legal, and record-keeping needs.

Retention periods may vary depending on:

  • the type of data
  • the purpose of collection
  • legal requirements
  • dispute or enforcement considerations

When data is no longer reasonably necessary, we aim to delete, anonymize, or securely store it in a restricted form where appropriate.

Sharing of Information

We may share information in limited circumstances, including:

  • with service providers supporting hosting, analytics, security, or communications
  • where disclosure is required by law, regulation, court order, or lawful authority request
  • where reasonably necessary to investigate fraud, abuse, security incidents, or policy violations
  • in connection with a business restructuring, transfer, or sale, if applicable

Any sharing is intended to be limited to what is reasonably necessary in the circumstances.

International Data Transfers

Because internet infrastructure may involve service providers or systems located in multiple countries, your information may be processed outside your country of residence.

Where applicable, we take reasonable steps to ensure an appropriate level of protection for personal data transferred internationally.

Your Rights

Depending on your jurisdiction, you may have rights such as:

  • the right to access personal data
  • the right to request correction
  • the right to request deletion
  • the right to object to certain processing
  • the right to request restriction of processing
  • the right to data portability where applicable
  • the right to withdraw consent, where processing is based on consent
  • the right to lodge a complaint with a relevant supervisory authority

These rights are not absolute and may be subject to legal exceptions.

Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure. Users should take their own precautions when using email, wallets, devices, and crypto services.

Children’s Privacy

This website is not intended for children. We do not knowingly collect personal data from individuals who are under the age required by applicable law to provide valid consent.

If you believe a child has provided personal data through this site, please contact us so we can review and take appropriate action.

Third-Party Services

This website may reference or provide access to third-party services. We are not responsible for the privacy practices, content, availability, or security of external sites or providers.

You should review the policies of any third-party service before using it.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version posted on this page will govern our privacy practices as of the stated update date.

Contact

For privacy-related questions or requests, contact:

[email protected]

Last updated: August 8, 2026